When the Going Gets Tough
Turning Conflict into Strength
with Diana McLain Smith
A 90-Minute Webinar
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Recorded Version
Description:
When times get tough in organizations, people tend to hunker down. They focus
on the task at hand, at the expense of their relationships with others. Invariably,
misunderstandings, setbacks, and mistakes arise, making a bad situation worse.
Research shows that, without strong interpersonal connections, both people
and results suffer.
Often, when relationships break down, particularly under stressful conditions, we get caught in a waiting game--Waiting for the other guy to change before changing ourselves. If this resonates with you, maybe it's time to take a look at some of the things you can do to shift from an individual perspective to a relational perspective, and transform that challenging relationship into a strategic asset.
In this recorded webinar, author and consultant Diana McLain Smith offers a navigational system with which to traverse the unpredictable terrain called relationships. This system shows you how to use mistakes, conflicts, and differences to get things done while strengthening key alliances.
Learn when to:
- Stop, look, and listen;
- Shift from a "Hot" system to a "Cool" system;
- Facilitate, Reflect & Reframe, or Engage.
Presenter:
Diana McLain Smith has advised leaders and their teams on how to build relationships
strong enough to master their toughest challenges for 25 years. She is a
partner at the Monitor Group and a founding partner of Action Design. In
her book, Divide Or Conquer, and in a presentation at the 2008
Pegasus Conference, Diana showed how relationships have the power to
create or destroy enormous amounts of economic, political, social, and human
capital—and
what you can do to strengthen your most important relationships.
“[Divide or Conquer is] one of the most enlightening and useful books
I’ve
read about that indomitable, freighted four-syllable word that has the
power to destroy dreams and lives––or enliven them: relationships.
Smith has a unique style, smart and deft, coupled with a fresh sense
of humor.”
— Warren Bennis
